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Emergency Information

1-888-460-4332

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332 (24/7).


Emergency Contact
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Welcome
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  • My Account
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    • Account Dashboard
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    • Bills & Payments
      • Pay My Bill
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      • Bill & Payment History
      • My Usage
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    • Program Enrollments
      • AutoPay
      • Paperless Billing
      • Budget Plan
    • Alerts & Notifications
      • Outage Alerts
      • Billing Alerts
      • Email Subscriptions
    • Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add Account
      • Remove Account
      • Account Security
  • Products & Services
    • Start, Stop or Move Service
      • Construction and Renovation
        • Service Application
      • Landlord Services
      • Business Support
      • Set a Service Appointment
    • Home Protection Plans
      • Homeowner Protection Plans
      • Renter Protection Plans
    • Alert Center
    • Work in Your Neighborhood
      • Pipeline Replacement Projects
      • Meter Replacement Program
      • Vegetation Management
      • Property Restoration
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
      • Find a Contractor
    • Renewable Energy Programs
      • RNG for Producers
        • Renewable Natural Gas Application
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
    • Weather Safety
      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Laundry
      • Living Room
      • Bedroom
      • Bathroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
    • Pay My Bill
    • Payment Options
      • Find a Payment Location
    • Billing Programs
      • Transportation Service
      • Budget Plan
      • Paperless Billing
      • AutoPay
    • Financial Support
      • Income-Eligible Assistance Programs
        • Energy Assistance Resource Center
        • Eligibility Calculator
        • HeatShare
      • Payment Plans
      • Shut Off and Reconnect Process
      • Give the Gift of Energy
    • Understanding Your Bill
    • Report a Payment
  • Ways to Save
    • For Your Home
      • Home Energy Tips
      • Calculate Your Savings
    • For Your Business
      • Business Energy Tips
      • Building Energy Consumption Benchmark
    • Income Eligible Assistance Programs
      • Energy Assistance Resource Center
      • Eligibility Calculator
  • Help
    • Self Service
      • Web
      • Mobile
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      • Document Upload Form
      • Feedback Form
      • Natural Gas Availability Form
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About Us

Improving the lives of more than 34,000 customers

We’re one of western Maryland’s leading energy companies, with a highly trained team dedicated to providing our customers with the essential energy services they need every day. 

Providing essential service to western Maryland

We provide natural gas service to customers in Maryland’s Garrett, Allegany and Washington counties. We’re one of the six energy delivery companies of NiSource, who together provide essential natural gas and electric service to nearly 4 million customers.

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Our Company
  • About Us
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      • Mark Kempic
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We invest in the future

As part of our commitment to our customers and communities, we're investing millions each year to provide safe, reliable natural gas service by expanding our system and replacing aging facilities. We partner with diverse suppliers and always keep safety, customer satisfaction and sustainability as our key priorities.

Read More

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Building strong teams

We're proud to be part of NiSource, a company that has been named by Forbes magazine as one of America's Best Large Employers three years in a row.

Our shared goal is to build a welcoming workplace where everyone feels respected and connected, while creating a future where we will be a premier, innovative and trusted energy partner as our industry and customers’ preferences evolve. Join us and build a career you can point to with pride.  

Visit NiSource Careers

Giving back

We have been an integral part of the communities we serve for more than 100 years. We volunteer and provide charitable support to organizations that are working to make a difference in the communities we serve. In addition, our energy efficiency options help customers save energy and money, while our payment assistance programs help qualifying customers make ends meet.

Learn More

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Our leadership team

Our entire team is deeply committed to serving customers, working safely and supporting our local communities.

Meet our Leadership

Economic development

Supporting the future growth and development of our communities is vital and we are actively involved and leading economic development opportunities across the state.

Learn More

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A fully regulated energy provider

We're regulated by the Maryland Public Service Commission and state and federal agencies. These organizations approve rate schedules and terms that govern our operations.

See Regulatory Information

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332 (24/7).