Providing a secure online start, stop, or move experience is important. We recommend using the latest versions of the free browsers linked below:

• Google Chrome
•  Safari

Your deposit will be refunded, with any interest accrued, after 12 months of payments. The 12 months begins after the security deposit is paid in full.

Yes. If you are moving to a new property, you can add your new address to your existing online account rather than creating a new online account for each address. In order to do that, first sign in to your existing account.  There are two different places where you can link a new service address to your account. 

From the Welcome page:
Click on “Add or Remove Accounts” in the upper right corner of the screen, then select “Add Account”. From there, enter the account number of the account you want to add or search for your account using your phone number by clicking the "I don't know my account number" link. After you find your new account, follow the prompts to link your new property to your existing profile.

From the Dashboard page:
In the navigation menu under the "Manage Account" section, click “Add Account”. From there, enter the account number of the account you want to add or search for your account using your phone number by clicking the "I don't know my account number" link. After you find your new account, follow the prompts to link your new property to your existing profile.

You can update your email address and password if you sign in or register an account, then click on the "My Profile" option in the menu. You can also update your mailing address and phone number in the "Edit Contact Info" section of the menu after you have signed in.

You can update any other account details by calling us at 1-888-460-4332.

If you haven't signed in to your online account via our new website, your username will be the same as the user ID that you were using to sign in on our old website. If you've forgotten your user ID, we can email it to you.

Once you have signed in to the new website using your user ID, we will validate your email address and then your email address will be your username the next time you sign in.

You can still register if you don’t know your account number. You can look up your account using your phone number and one other piece of identifying information, such as your PIN, date of birth, tax ID (business customers only) or the last four digits of your social security number.

Your login is your email address. You can reset your password here.

Yes, you can view recent bills, check your account activity, compare the cost of gas and track your gas usage. Register or sign in today and once you're signed in, click View Bill for Full Details from your Dashboard.

Register here. You’ll need some information to verify your account:

• Your 15-digit account number, or
• Phone number associated with your account

Plus one of the following:

• PIN
• Date of Birth (For security purposes, Date of Birth can only be used to register if you verified your account using the 15-digit account number)
• Tax ID (business customers only)
• The last four digits of your social security number

You can pay your bill online, see your latest usage and enroll in our billing programs with a web account.

No.

No. You can choose to sign up for Paperless Billing after registering your web account.

We’ll only provide account info to the designated customer or an authorized caller. We require your 15-digit account number, or phone number and the last four digits of your social security number.

Yes. If you have more than one address in your name, you can select which addresses you’d like to manage online together.

To provide the best, most secure browsing experience possible, we recommend using the latest versions of the browsers linked below. Our website has been optimized for both desktop and mobile views in these browsers, which are available for free:

• Google Chrome
• Firefox
• Safari
• Edge